General Terms and Conditions of CONFORVAL s.r.o.

I. Basic Provisions

These Terms and Conditions (hereinafter referred to as “Terms”) govern the mutual rights and obligations arising from a purchase contract or service agreement concluded between CONFORVAL s.r.o., Company ID: 21409421, registered office at Cihelna 243, 507 58 Mlázovice (hereinafter referred to as the “Seller” or “Supplier”) and its customer (hereinafter referred to as the “Buyer” or “Client”).

The Supplier’s online store is operated at https://conforval.com (hereinafter referred to as the “Online Store”).

By submitting an order or concluding a contract, the Buyer confirms that they have read and unconditionally agree with these Terms.

The Terms are available at: https://www.conforval.com/general-terms-and-conditions-of-conforval-s-r-o/

II. Personal Data

The Supplier processes personal data in accordance with the GDPR Regulation and Czech Act No. 110/2019 Sb.

Privacy Policy is available at: https://www.conforval.com/zasady-cookies-eu/

III. Product and Service Offer

  • All product and service presentations are for informational purposes only.
  • The Supplier reserves the right to change the offer without prior notice.
  • Products are offered exclusively online and not in physical stores.

IV. Contract Conclusion

  • The contractual relationship is established upon order confirmation by the Supplier.
  • The Supplier reserves the right to reject the order.
  • Ownership of the goods passes to the Buyer upon full payment and receipt of the goods.

V. Right of Withdrawal

  • Consumers have the right to withdraw from the contract within 14 days without giving any reason.
  • Business customers may withdraw only in cases stipulated by law.
  • Details and withdrawal form are available on the Supplier’s website.

VI. Defective Performance Rights

  • The Supplier is liable for defects that exist at the time of delivery.
  • Claims cannot be made for wear and tear or damage caused by misuse.
  • The Buyer must report defects without undue delay.

VII. Complaints

  • Complaints can be submitted via email to: info@conforval.com
  • The Buyer should provide the order number, a description of the defect, proposed resolution, and contact details.
  • Complaints will be handled without undue delay, no later than 30 days after submission.

VIII. Payment Terms

  • Prices are listed excluding VAT unless otherwise specified.
  • Payment can be made via bank transfer or another agreed method.
  • The invoice will be sent by email.

IX. Delivery Terms

  • The delivery address is the one specified in the order.
  • The Buyer must inspect the shipment upon receipt.
  • Shipping costs are borne by the Buyer unless otherwise agreed.

X. Resale Restrictions and Contractual Penalties

The Buyer is not authorized to resell goods or services purchased from the Supplier to third parties without prior written consent from CONFORVAL s.r.o.

This restriction applies to direct sales, mediation, or resale via commercial representation or any other legal relationship.

In the event of a breach, the Supplier is entitled to demand a contractual penalty of CZK 100,000 for each violation. Payment of the penalty does not affect the right to claim full damages.

The Supplier also reserves the right to unilaterally cancel all pending contracts and orders with the Buyer.

XI. Final Provisions

  • Purchase contracts are archived electronically.
  • The rights and obligations are governed by the laws of the Czech Republic.
  • Any disputes will be resolved amicably; if not, then by the competent court at the Supplier’s registered office.
  • The Supplier is not bound by any code of ethics.
  • The Buyer may not assign their claims without the Supplier’s consent.
  • The contractual relationship is governed by the Terms published at https://conforval.com